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DEPARTMENT:                    Program Manager

DIRECT SUPERVISOR:    Senior Director of Youth Services

ACCOUNTABLE TO:          Senior Director of Youth Services

FLSA:                                      Exempt

ROLE:

This position is primarily responsible for providing managerial support to the Senior Director with the ongoing development of the social services programs of Youth Services Center. The individual in this role is a part of a leadership team who will manage grants that support the programmatic efforts of the Center focused on social emotional development, college readiness, career development, STEAM, trades instruction and youth entrepreneurship development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Creates programs and strategies to further goals and mission of the Center.
  • Develops relationships with community-based, faith-based and social service organizations within the community to further collaborative initiatives.
  • Determines types and levels of services to be provided and standards by which delivery will be evaluated.
  • Monitors the overall successes of program and program participants.
  • Assists participants in addressing barriers that hinder their successes.
  • Provides continuous life coaching support to program participants.
  • Analyzes situations accurately and adopts effective courses of action; Selects, assigns, directs, and evaluates the performance of direct reports; oversee management development and training programs.
  • Performs other duties/special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does have some direct reports.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.
  • Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

CANDIDATE QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

ADDITIONAL QUALIFICATIONS:

Knowledge of federal, state, and local public social services programs and supporting legislation; operations of local government; budget preparation; principles and practices of performance measurement and process improvement; principles of public funding; public relations, community needs, and resources; goals and objectives of employment and training programs; current developments in the fields of social services or other similar human services and their impact on the Department’s programs; conflict resolution; principles and practices of organizational development.

EDUCATION AND PROFESSIONAL REQUIREMENTS:

This position requires a bachelor’s degree in Human Services, Education, Psychology or a related field from an accredited college or university, preferably a Master’s Degree.  At least five to seven years of significant and responsible program management in public social services or similar human services entity; or a combination of training, education, and experience is required.  Experience in contract administration is preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, professional journals, technical procedures, and government regulations.  Ability to write reports and correspondence.  Ability to effectively present information and respond to questions from groups of leaders, managers and clients.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TO APPLY:

Please send a cover letter and resume to the following email address: careers@chiul.org.  Please include “Youth Services Program Manager” in the subject line.